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Apprentice in action

By mimi On August 27, 2009 Under Feature Story

I attended the HR Summit this morning at the Crowne Plaza in Ortigas. Last night, due to my excitement to listen to another talk of my mentor, Lloyd Luna, I slept passed midnight.

He gave another moving and inspiring presentation.

I suddenly realized my days as an employee to one of the call center companies in the Metro.

A couple of years back, during my time, the company had supervisors with attitude problems. The upper management knew about this but failed to take necessary actions. Not for long, the HR Department was receiving resignation letters daily from the agents. I was one of them who could not wait to leave them. Nonetheless, before resigning, I brought the issue to the Operations Manager to rescue the people who chose to stay. Three weeks after I left, I have known that the top performers were leaving and within a few months the account was closed.

The management could have been more vigilant in hiring applicants and evaluating their employees. I felt that the company desired to gain profits more than increasing the value of their people.

My mentor during the seminar earlier mentioned that when the employee feels important and appreciated in the workplace, he can give more to the company than what is expected of him. In this way, I’m thinking, that communications among departments in a certain company should remain open and the upper management should address any concerns of the employees seriously.

I had a great time today and I’m looking forward to attend more seminars in the coming days.

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2 Comments Add yours

  1. Sue Massey
    August 27, 2009
    9:30 pm

    Great post. I will read your posts frequently. Added you to the RSS reader.

  2. Elmi Miguel
    August 28, 2009
    11:36 pm

    My pleasure.

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